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Helpful Information

Ordering your equipment:

Once you have received your letter of confirmation please do not hesitate to contact us by any of the following methods:

Please note we are obliged to supply your equipment within the specified DSA QAG timeline of 10 working days.

Customer feedback:

We are constantly trying to improve our systems and processes and value greatly your feedback on anything we may do better in the future.

Please feel free to comment on any part of our order delivery, and installation process:

Complaints procedure:

Should the unlikely event arise in which you need to complain we will endeavour with all our efforts to resolve any outstanding issues. You can either contact us directly or feel free to contact your personal assessor or funding body.

DSA Insurance details:

DSA Insurance – Key Facts:

Item Inclusion Exclusion
Zero excess policy Tick  
Accidental damage, fire theft and malicious damage (3rd party) Tick  
Theft from unlocked / unsecured premises or vehicles   Tick
If an item is lost or misplaced   Tick
Full reinstatement of all hardware and software to at least the standard originally supplied Tick  
Worldwide cover can be provided, if requested Tick  
Will not be limited to a single claim Tick  


Please note, the above matrix is a summary. For full policy details, please click here. Alternatively, please contact us 07702 736 586.